Warranty Policy

Our Commitment

We stand behind the quality and precision of our materials. Every product is engineered to meet rigorous industrial standards, and we are committed to ensuring your experience remains consistent with our brand’s reputation for excellence.

Warranty Coverage

We provide a 30-day limited warranty on all products, covering defects in material and manufacturing quality from the date of receipt. Should you encounter a performance issue directly attributable to a manufacturing defect, please contact our support team for assessment.

Exclusions

Our warranty does not extend to:

• Damage resulting from improper storage or handling.
• Issues arising from equipment incompatibility or improper printer calibration.
• Wear and tear associated with regular usage or consumables.
• Modifications made to the product after delivery.

Claim Process

To initiate a warranty claim, please provide your order number and clear documentation—including photographs or a brief description—of the defect. Our technical team will review your request and provide a resolution within 3 business days.

Support Contact

For all inquiries regarding product performance or warranty assistance, please contact us at support@ujoybio.com.